By: John Mangas, real estate broker
“No…that’s not what you said…”
And then it goes downhill from there.
Misunderstandings are a natural part of the communication cycle. If we become more aware of how we send and receive, respond and react, we reduce the number of misunderstandings that occur. As a RE/MAX Realtor and Broker in the Metro Toledo, Ohio area, I can attest that our clients very often don’t understand the home buying and selling process and depend on our skills to assist them.
There are 3 basic principles to follow:
1. Speak carefully
2. Listen attentively
3. Respond Accurately
